Grievance Redressal
We're committed to resolving your concerns promptly
We're committed to resolving your concerns promptly
We're here to help you every step of the way. Reach out to our team for any queries or concerns.
At Kaabil Finance Private Limited, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services, as well as the means to get their grievances redressed. This can include behavioural aspects, inadequate functions or services rendered by the Company or any of the outsourced vendors associated with the company.
Please visit the nearest branch of Kaabil Finance Private Limited and submit your complaint/grievance to the branch official. Kindly get your complaint lodged in branch/HO and the Centralized Customer Complaint Register maintained at the HO (During the working hours i.e., from 10:00 A.M to 6:00 P.M.)
Alternatively, you can reach our customer service team at 1800 571 3088 or email us at care@kaabilfinance.com. We will respond to your complaint within 15 days.
If the Customer is not satisfied with the provided solution, the same complaint can be escalated to the Grievance Redressal Officer / Principal Nodal Officer.
After examining the matter, The Grievance Redressal Officer/Principal Nodal Officer will take necessary steps to redress the grievance with due care and diligence. They shall respond to the complaint within 15 days or explain the reason, in case it needs more time to respond.
| Name | Designation | Address | Contact | |
|---|---|---|---|---|
| Mr. Punset Bhandari | Grievance Redressal Officer | Plot No 1 Scheme No 1, Income Tax Colony Model Town, Jagatpura, Jaipur, Rajasthan, India, 302017 | Grievanceredressal@kaabilfinance.com | 1800 571 3088 |
| Mr. Harshal Chandak | Principal Nodal Officer | Plot No 1 Scheme No 1, Income Tax Colony Model Town, Jagatpura, Jaipur, Rajasthan, India, 302017 | pno@kaabilfinance.com | 1800 571 3088 |
If the resolution of complaint is delayed beyond 30 days of receipt or the Customer is not satisfied with the resolution provided or reason of delay conveyed to them, then they may file a complaint with RBI Ombudsman.
You may file a complaint through the complaint lodging portal of the Ombudsman at:
Or through the e-mail or physical mode at the following address:
Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor, Sector 17,
Chandigarh - 160017
Toll Free No.: 14448 (9:30 am to 5:15 pm)
E-mail: CRPC@rbi.org.in
KAABIL FINANCE PRIVATE LIMITED
CIN: U65929RJ2017PTC058138
Reg. Office: Plot No 1 Scheme No 1, Income Tax Colony Model Town, Jagatpura, Jaipur, Rajasthan, India, 302017